[{"gallery":[],"secstyle":"","imageObject":"202504185429415713.png","imageSecond":false,"videoimg":false,"bg_videoimg":false,"sectionbg":"","background_image":false,"bg_videoSrc":"","bg_video":"","bg_videoTitle":"","id":474,"calling_id":"","custom_class_name":"","title":"PEMACU Kerjaya - Customer Service","subtitle":"","social":"","content":"\u003Cdiv class=\"_content\"\u003E\u003Cp\u003EWe\u2019re excited to spotlight another opportunity under PEMACU Kerjaya \u2014 this time with our dynamic investee company, Pomen Autodata Sdn Bhd!\u003C\/p\u003E\r\n\r\n\u003Cp\u003EAs a Customer Service Executive, you\u2019ll be the bridge between users and technology, ensuring a smooth and satisfying experience for Pomen's automotive service platform users. If you\u2019re someone who thrives in a fast-paced digital environment, enjoys solving problems, and loves helping others \u2014 this role is for you!\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\nFor more information on PEMACU Kerjaya Programme, \u003Ca href=\"https:\/\/www.venturetech.my\/pemacu\/pemacu-kerjaya\"\u003ECLICK HERE\u003C\/a\u003E.\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n\u003Cstrong\u003EJOB DESCRIPTION\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EAssist in handling customer inquiries, complaints, and feedback through various communication channels (phone, email, live chat, etc.).\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003ESupport the customer service team in maintaining positive customer relationships and ensuring excellent service delivery.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EDocument customer interactions and assist in resolving service-related issues efficiently.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EProvide information on company products, services, and policies to customers.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EAssist in processing and tracking customer orders, service requests, and asset management transactions.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003ESupport data entry, record-keeping, and reporting for operational activities.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003ECoordinate with internal teams to ensure smooth execution of customer requests and service delivery.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EHelp analyze operational bottlenecks and suggest process improvements.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u00a0\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EREQUIREMENT\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003E\u003Cstrong\u003E1 Year Contract\u003C\/strong\u003E\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EWill be placed at POMEN Automotive Business Solution, Shah Alam Selangor\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EEducation: Diploma\/Bachelor\u2019s degree in Business Administration, Management, Customer Service, Operations, or a related field\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EExperience : 0 -1 years of business admin, project management or other relevant experience. \u003Cstrong\u003EFRESH GRADUATE ARE ENCOURAGE TO APPLY.\u003C\/strong\u003E\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EStrong communication and interpersonal skills\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EAbility to multitask and work in a fast-paced environment.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EProficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software is an advantage.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EBasic knowledge of the automotive and asset management industries is a plus.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EEagerness to learn and contribute to the team.\u003Cbr \/\u003E\r\n\t\u00a0\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\u003C\/ul\u003E\u003C\/div\u003E","blurb":"","link":"","linktitle":"","links":[],"alink":"","buttons":"","imageObjectTitle":"","imageObjectSrc":"management.file\/img\/202504185429415713.png","imageObjectImg":"\u003Cdiv class=\"_imgobj p-r\"\u003E\u003Cimg src=\"management.file\/img\/202504185429415713.png\" \/\u003E\u003C\/div\u003E","imageObjectBg":"background-image: url(management.file\/img\/202504185429415713.png);","imageSecondTitle":"","imageSecondSrc":"","imageSecondImg":"","imageSecondBg":"","ittlsec":"\u003Cdiv class=\"_ittl\"\u003E\u003Cdiv class=\"ttldecor- ttldecor-top\"\u003E\u003C\/div\u003E\u003Ch4 class=\"h4\"\u003EPEMACU Kerjaya - Customer Service\u003C\/h4\u003E\u003Cdiv class=\"ttldecor- ttldecor-btm\"\u003E\u003C\/div\u003E\u003C\/div\u003E","h":"\u003Cdiv class=\"_ittl\"\u003E\u003Cdiv class=\"ttldecor- ttldecor-top\"\u003E\u003C\/div\u003E\u003Ch4 class=\"h4\"\u003EPEMACU Kerjaya - Customer Service\u003C\/h4\u003E\u003Cdiv class=\"ttldecor- ttldecor-btm\"\u003E\u003C\/div\u003E\u003C\/div\u003E","maintitle":"","sectitle":"\u003Cdiv class=\"_secttlbx\"\u003E\n \n \u003Cdiv class=\"ttldecor- ttldecor-top\"\u003E\u003C\/div\u003E\u003Cdiv class=\"ttldecor- ttldecor-btm\"\u003E\u003C\/div\u003E\n \n \u003Cdiv class=\"_ttlcontent _content\"\u003E\u003Cp\u003EWe\u2019re excited to spotlight another opportunity under PEMACU Kerjaya \u2014 this time with our dynamic investee company, Pomen Autodata Sdn Bhd!\u003C\/p\u003E\r\n\r\n\u003Cp\u003EAs a Customer Service Executive, you\u2019ll be the bridge between users and technology, ensuring a smooth and satisfying experience for Pomen's automotive service platform users. If you\u2019re someone who thrives in a fast-paced digital environment, enjoys solving problems, and loves helping others \u2014 this role is for you!\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\nFor more information on PEMACU Kerjaya Programme, \u003Ca href=\"https:\/\/www.venturetech.my\/pemacu\/pemacu-kerjaya\"\u003ECLICK HERE\u003C\/a\u003E.\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n\u003Cstrong\u003EJOB DESCRIPTION\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EAssist in handling customer inquiries, complaints, and feedback through various communication channels (phone, email, live chat, etc.).\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003ESupport the customer service team in maintaining positive customer relationships and ensuring excellent service delivery.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EDocument customer interactions and assist in resolving service-related issues efficiently.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EProvide information on company products, services, and policies to customers.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EAssist in processing and tracking customer orders, service requests, and asset management transactions.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003ESupport data entry, record-keeping, and reporting for operational activities.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003ECoordinate with internal teams to ensure smooth execution of customer requests and service delivery.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EHelp analyze operational bottlenecks and suggest process improvements.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u00a0\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EREQUIREMENT\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003E\u003Cstrong\u003E1 Year Contract\u003C\/strong\u003E\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EWill be placed at POMEN Automotive Business Solution, Shah Alam Selangor\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EEducation: Diploma\/Bachelor\u2019s degree in Business Administration, Management, Customer Service, Operations, or a related field\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EExperience : 0 -1 years of business admin, project management or other relevant experience. \u003Cstrong\u003EFRESH GRADUATE ARE ENCOURAGE TO APPLY.\u003C\/strong\u003E\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EStrong communication and interpersonal skills\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EAbility to multitask and work in a fast-paced environment.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EProficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software is an advantage.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EBasic knowledge of the automotive and asset management industries is a plus.\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EEagerness to learn and contribute to the team.\u003Cbr \/\u003E\r\n\t\u00a0\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\u003C\/div\u003E\n \u003C\/div\u003E","iframe":"","date":"\u003Cdiv class=\"_date\"\u003E18\u003Csup\u003Eth\u003C\/sup\u003E Apr 2025\u003C\/div\u003E","documentSrc":"","document":"","documentTitle":"","videoSrc":"","video":"","videoTitle":""}]
